About Us
Welcome to DocumentCorp, your trusted partner in innovative document and knowledge management solutions. Since our inception in 1987, we have been dedicated to helping organisations streamline their operations, enhance productivity, and achieve unparalleled efficiency. Our comprehensive suite of services is designed to meet the evolving needs of modern businesses, ensuring that you stay ahead in a competitive landscape.
Our Story
Founded as CAD/CAM Computer Design Australia, DocumentCorp has a rich history of providing cutting-edge solutions tailored to the specific needs of our clients. Over the years, we have expanded our expertise from engineering document management systems to include advanced knowledge management systems, positioning us as a leader in the industry.
Our Mission
At DocumentCorp, our mission is to empower organisations by providing them with the tools key information they need to manage and utilise their own knowledge base and documents effectively. We believe that efficient knowledge and document library and management is the key to fostering innovation, improving operational efficiency, and maintaining a competitive edge.
Knowledge Management Systems
The Knowledge Management Process
Knowledge Capture
The first step in an effective organizational knowledge management process is capturing valuable information. This includes both tacit knowledge—insights gained through experience—and explicit knowledge, or structured data such as documented procedures existing processes and market research. DocumentCorp’s tools ensure that all forms of organisational knowledge are systematically recorded and stored for future use.
Knowledge Sharing
Sharing knowledge within an organisation is crucial for fostering collaboration and innovation. DocumentCorp’s solutions facilitate knowledge sharing through knowledge repositories, training programmes, and a seamless knowledge transfer process enabling users to access documents anywhere, ensuring that all team members are on the same page.
Knowledge Utilisation
Managed knowledge must be easily accessible to be useful. Our systems include powerful search engines and intuitive interfaces, allowing employees to find accurate answers quickly and efficiently. This reduces customer support costs, empowers employees, and significantly enhances customer service.
Key Components
Knowledge Management System Tools
DocumentCorp provides a suite of knowledge management and collaboration tools designed to support the entire knowledge management cycle in modern organizations. From capturing collective knowledge to distributing relevant information, our tools streamline the management sensitive information process and ensure that valuable knowledge is always at your fingertips.
Knowledge Repositories
We offer comprehensive knowledge repositories that function as centralised hubs for all company knowledge. These repositories can house a wealth of valuable information and ensure it is easily accessible to all employees, promoting consistency and accuracy in decision making, internal team communication and customer interactions.
Content Management Systems
Our content and knowledge management tool and systems complement the organization's collective knowledge and management initiatives by organising and storing critical documents. This same search functionality makes it simple to manage knowledge and retrieve relevant documentation, fostering a more efficient and productive work environment.
Benefits of Implementing Knowledge Management Systems
Enhanced Customer Satisfaction
With an effective, knowledge management tool and framework in place, customer support teams can provide accurate answers swiftly, leading to informed decisions and to increased customer satisfaction. The ability to access an internal knowledge base improves the efficiency tacit knowledge and effectiveness of customer support agents.
Competitive Advantage
Organisations that effectively manage organizational knowledge, and utilise their knowledge assets for strategic advantage, gain a competitive edge. By continuously refining their processes and leveraging their knowledge base to innovate and adapt, companies can stay ahead of the competition and respond quickly to changes in the market.
Improved Organisational Efficiency
Effective knowledge management practices result in significant benefits, such as reduced knowledge gaps and streamlined workflows. DocumentCorp’s solutions ensure the continued success of your knowledge management and team member, by supporting a culture collaborative environment of continuous improvement machine learning.
Strategic Objectives and Initiatives
Knowledge Management Strategy
Developing a knowledge strategic asset management strategy is vital for aligning knowledge strategic document management initiatives with the company’s strategic objectives. DocumentCorp assists organisations in crafting and implementing strategies that optimise the use of knowledge assets, ensuring that your organisation’s efforts are aligned with its overall goals.
Implementing Knowledge Management Solutions
Implementing DocumentCorp's full knowledge management system solutions involves a comprehensive approach—from initial market research to informed decision making the deployment of state-of-the-art knowledge management software. Our tailored solutions are designed to meet the specific needs of each organisation, ensuring a smooth transition and effective execution.
Supporting Learning and Development
Our knowledge- transforming, document management system, and knowledge sharing systems also integrate with learning management systems to support ongoing employee development. By facilitating the transfer of knowledge, our solutions help organisations build a knowledgeable and agile workforce.
Why Choose DocumentCorp?
DocumentCorp’s Knowledge Management Systems enable organisations to manage their knowledge assets effectively, from using existing systems to capturing and using company information to analyzing data to sharing knowledge to utilising it strategically. By leveraging our advanced tools and solutions, companies can achieve higher levels of customer satisfaction, operational efficiency, and competitive advantage.
Engineering Services
drawBRIDGE® Enterprise
The drawBRIDGE® Enterprise product is a fully featured hybrid electronic Document Management System incorporating advanced configuration management aspects. It provides a secure electronic vault for critical engineering or business-related documentation, facilitating secure distribution access to electronic documents throughout the organisation and to sub-contractors, ensuring 100% rendering accuracy.
Key Features of drawBRIDGE® Enterprise
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Web-centric and XML Services: Built to take advantage of Web-centric and XML services, resulting in a robust architecture capable of hosting various business information management requirements.
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Integration Modules: Includes powerful document change control and workflow strategies, with seamless integration modules for CAD, GIS, SAP, and SCADA.
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User-Friendly Interface: Simple "point and click" technology and a familiar Microsoft Windows interface make it easy for even casual users.
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Advanced Features: "Document Tokens™" for fast access to regularly referred documents, and "Configuration Tokens™" for version control of specific versions.
DocumentCorp Profile
DocumentCorp, formerly CAD/CAM Computer Design Australia, has been providing Engineering and Document Management solutions since 1987. Our mission is to assist companies in all aspects of their document and other management vs other knowledge management solution needs, offering training, support, and exceptional software development and integration capabilities.
Our goal is to be the partner comprehensive solution of choice for clients in all aspects of engineering document management and to be recognised as an "Australian Government Supplier". We support major Australian corporations and government departments, including Defence, Government, and Civilian operations, with ongoing support and a full team member with proven track record of success.
Transform Your Organisation with DocumentCorp
Are you ready to redefine your whole document storage and knowledge management strategy? Contact DocumentCorp today to embark on a path towards streamlined operations, enhanced productivity, and unsurpassed document integrity and security. Our team of experts is standing by to tailor solutions specifically for your organisation’s needs. Leverage the power of innovation with DocumentCorp and unlock a new level of business efficiency.
Don't wait any longer to transform your document and knowledge management processes. Get in touch with DocumentCorp to learn more about our services and schedule a personalised consultation. Together, we can achieve excellence in document and traditional knowledge management systems, move existing workflows, improve internal communication, and unlock valuable insights for your business.
